Frequently Asked Questions for Property Management Maintenance Services

General and Company

Do you work directly with tenants?

Yes. We coordinate scheduling, entry, and updates with tenants and loop your team in so you are not chasing calls.

Do you work exclusively with property management companies?

Our processes are built for property managers, brokers, and investors. We prioritize portfolios that require documentation and quick turns.

What areas of DFW do you cover?

We cover Dallas, Fort Worth, Plano, McKinney, Garland, Rockwall, and surrounding suburbs. Send an address and we will confirm coverage.

Are you licensed and insured?

Yes. We are fully insured and a licensed plumbing contractor (RMP43317) serving Dallas Fort Worth rental properties.

Can you handle multiple services at one property?

Yes. We routinely bundle roofing, plumbing, make ready, and handyman tasks on the same visit to reduce trips and downtime.

Work Orders & Scheduling

How do I submit a work order?

Submit via our work order form or email with property details, tenant contact, and the issue description.

How quickly do you respond?

Urgent habitability issues are prioritized same-day when possible. Standard requests are acknowledged quickly with an ETA for scheduling.

Do you provide arrival windows?

Yes. Tenants receive a clear arrival window and confirmation. We update your team if anything shifts.

How do you handle access instructions?

Include lockbox, gate codes, and any tenant notes in the work order. We follow those instructions and confirm once onsite.

Will you send photos and notes?

Yes. We document issues, repairs, and completion with photos and clear notes that can be shared with owners.

Make Ready

Can you quote a full make ready after move-out?

Yes. We walk the property, list recommended repairs, paint, cleaning, and exterior items, and provide a clear scope with pricing.

Do you handle trash-out and cleaning?

Yes. We can include trash-out, haul-off, and deep cleaning along with repairs and paint in one coordinated turn.

How do you help reduce vacancy days?

We provide quick scopes, group tasks to minimize trips, and work to the standards you specify so listings can go live faster.

Roofing

Do you handle emergency roof leaks?

Yes. We tarp or repair as needed, document the issue, and provide recommendations for permanent fixes.

Can you work on occupied rentals?

We regularly work on occupied homes, coordinate with tenants, and protect interiors during repairs or replacements.

Do you provide storm and insurance documentation?

Yes. We include photos and notes suited for insurance conversations and owner approvals.

Plumbing

Are you licensed for plumbing in Texas?

Yes. We are a licensed plumbing contractor (RMP43317) serving Dallas Fort Worth.

Do you handle water heaters and leaks?

We diagnose and repair leaks, replace water heaters, address clogs, and provide owner-ready recommendations.

Will you coordinate with tenants for plumbing access?

Yes. We schedule directly with tenants, arrive within a set window, and keep your team updated.

Handyman

What types of handyman tasks do you cover?

We handle punch lists, drywall and trim repairs, hardware and lighting installs, caulking, sealing, and general rental upkeep.

Can you combine handyman tasks with other services?

Yes. We often pair handyman work with plumbing diagnostics or roof inspections to minimize trips.

Billing & Approvals

Do you provide estimates before work?

Yes. We issue clear estimates with photos for owner approval before moving forward, except for emergency stabilizations you pre-authorize.

What payment methods do you accept?

We accept standard property management payment methods and can provide W-9 and insurance certificates on request.

How do you handle not-to-exceed limits?

Include your not-to-exceed amount in the work order. We will not exceed it without approval and will contact you if the scope changes.